ABOUT OUR RETURNS AND EXCHANGE POLICY
Our Returns and Exchange Policy extends for 30 days from confirmed receipt of your item, or for items without shipping confirmation extends 35 days from the shipment leaving our warehouse. If 35 days have gone by since you received your purchase, unfortunately we can not offer you a return refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, and it must also be in the original packaging.
Refunds will only be issued to the original credit card used when placing your order.
Custom Designed Decks
Custom Built Electric Skateboards
R/E SECTION 1 - CANCELLATIONS & REFUNDS
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.
R/E SECTION 2 - DAMAGED PACKAGES
Please inspect the packaging of your item(s) when they arrive.
If you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrived damaged, please send photos to Orders@ElectricSkateHQ.com and we will process an insurance claim on your behalf.
R/E SECTION 3 - CONTACT US FOR RETURN APPROVAL & INSTRUCTIONS
WARNING: Do not send your purchase back to the manufacturer or Electric Skate Headquarters until you contact us and receive a Return Approval.
To complete your return of items ordered, you must contact us FIRST to verify your order and receive Approved Return instructions. You may email us on Support@ElectricSkateHQ.com or call us on 833-ESKATEHQ (833-375-2834).
R/E SECTION 4 - NOTICE OF RECEIPT OF APPROVED RETURNS
Once your return items are received and inspected, we will send you an email to notify you that we have received your return. All items for return must arrive in re-salable condition. We will also notify you of the approval or rejection of your return refund and the amount of refund you will receive.
R/E SECTION 5 - PARTIAL REFUNDS
Any item not in its original condition, that is damaged or missing parts for reasons not due to our error, and any item that is returned more than 30 days after delivery or any item returned without prior approval will be subject to a reduction in refund amount which may include but is not limited to a restocking fee, repair fees or a disallowance of a refund altogether.
Items purchased with a discount coupon or that were on sale at the time of purchase will be refunded based upon the final price paid on the original purchase invoice.
Based upon the portion of your refund that is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of our receipt of the authorized return merchandise.
R/E SECTION 6 - LATE OR MISSING REFUNDS
It may take some time before your refund reappears in your bank account or on your credit card statement. If you haven’t received a refund within 30 days of our acknowledgement of receipt of your authorized returned merchandise including the refund amount determination, please contact us at Support@ElectricSkateHQ.com or call us on 833-ESKATEHQ (833-375-2834).
R/E SECTION 7 - CONTACT US FOR EXCHANGE APPROVAL & INSTRUCTIONS
WARNING: Do not send your purchase back to the manufacturer or Electric Skate Headquarters until you contact us and receive an Exchange Approval.
To complete your exchange of items ordered, you must contact us FIRST to verify your order and receive Approved Exchange instructions. You may email us on Support@ElectricSkateHQ.com or call us on 833-ESKATEHQ (833-375-2834).
R/E SECTION 8 - NOTICE OF RECEIPT OF APPROVED EXCHANGES
Once your item is received and inspected, we will send you an email to notify you that we have received your exchange item. All items for exchange must arrive in re-salable condition. We will notify you of the approval or rejection of your exchange request after inspection of the return package.
Exchange items, where the original shipped item is received back in re-salable condition, will ship back out to you within 5 business days of inspection and approval and an acknowledgement of shipment will be sent to you.
R/E SECTION 9 - LATE OR MISSING EXCHANGES
It may take some time before your exchange package arrives; if you haven’t received it within 10 days of our sending you an acknowledgement of shipment email, please contact us at Support@ElectricSkateHQ.com or call us on 833-ESKATEHQ (833-375-2834) so that we may track the package.
R/E SECTION 10 - SHIPPING ITEMS FOR RETURNS AND EXCHANGES
When you are authorized to make a return or exchange of items, you will be notified by email where to ship the items. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
If you have requested to receive a refund, the original cost of shipping will be deducted from your refund. This does not apply for orders which qualified for free shipping when purchased.
If you are shipping an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your item for return or exchange. If you receive tracking information for your shipment, please email us the information at Support@ElectricSkateHQ.com.
R/E SECTION 11 - GIFTS
If an item was purchased as a gift and given to a third party, the third party gift recipient may not request a refund or exchange. The refund or exchange must be requested by and paid to the gift giver, who was the original purchaser. This is our policy in order to minimize fraud and protect our customers.
If you receive and use an Electric Skate Headquarters online gift card to make a purchase from our store, then the above regular Returns and Exchange Policy will apply to your order.