FREE GROUND SHIPPING TO THE CONTINENTAL USA* (orders over $150)
* Any single order containing a total product value of $150 or more shipping to the 48 continental United States and the District of Columbia (Washington DC) is eligible for FREE SHIPPING. 💰💰💰
As soon as you place your order, you will receive an order confirmation email from us. This means that we have received your order in our system. As soon as we receive your order, we reach out to our suppliers to confirm that products are in stock and available for immediate shipment or build-to-order and pre-order items can be put in the manufacturer's build queue.
If any of your item(s) are on backorder or unavailable, we will void those items on your order and reach out to you via email.
If your item(s) are available for immediate shipment, you will receive a shipment confirmation email from us within 5-7 business days.
When your build-to-order or pre-order items are accepted into the manufacturer's build queue, we will notify you by email of the estimated build time and estimated ship / delivery date.
Products on your order may be shipped from different locations, therefore, your items may not all arrive in the same box or on the same day.
In stock items will ship within 7 business days from the date of your order. Depending on the country of origin for the products you ordered, items may take 7 to 45 days to arrive, although on rare occasions (due to manufacturing backlog or unforeseen customs issues) some items may take up to 60 days to arrive.
We will send you tracking information within 48 hours of your order leaving the warehouse to the e-mail address you provided when checking out. On the rare occasion that customs duty fees are due at the time of importation of items from foreign countries, these fees are to be paid by the purchaser.
You can email us at Orders@ElectricSkateHQ.com or click our website Chat box anytime to request a status on your order. We know you are anxious to receive your order and we are excited for you to receive it, too!